Consumerist covers my United debacle.

First off: Thank you, Consumerist, for covering the note I sent you (and posted here) about what happened on my United flight.

As an update: I never received the email I was promised that would confirm my refund was processing. My sister and her husband were flat out told that regardless of what they were promised, they would not get a refund - they were also told neither would I.

I'm working on disputing the charge on my credit card, but I won't give up so easily because what United did was wrong and lying so blatantly to customers should not go unnoticed.

Consumerist Article

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